In offering our solutions and products, ORTEC Logiqcare processes various categories of data, including customer data and personal data. In those cases where ORTEC Logiqcare hires a supplier to perform work that may require the supplier to use or process such data in order to provide some aspects of the solution or product, they are identified as a “Sub-processor” (following GDPR terminology). These Sub-processors are disclosed below. When hiring suppliers, ORTEC Logiqcare documents all the information security requirements for mitigating the risks associated with suppliers’ access to the organization’s assets – The personal data to be processed by the Sub-processors as well as formal procedures are well documented in Data Processing Agreements ORTEC Logiqcare has with these Sub-processors.
This page identifies the Sub-processors authorized to access both (i) customer data and the personal data contained within it, as well as (ii) personal data other than that contained in customer data. Any such Sub-processors will be permitted to process customer data or personal data only to deliver the services ORTEC Logiqcare has retained them to provide, and they are prohibited from using such data for any other purpose.
The Sub-processors are grouped by type and ORTEC Logiqcare solution/product.
The following Sub-processors are used in solutions and products ORTEC Logiqcare offers. The Sub-processor(s) identified here may process, store, or otherwise access customer data or personal data in the course of helping us to provide that solution or product.
Sub-processor | Location | Purpose | Safeguard mechanism * |
SmartDC | Rotterdam, the Netherlands | Housing of ORTEC hardware used for internal IT. | A |
Auth0 | Bellevue, WA, USA | General :
Depending on the location of the customer ORTEC utilizes a dedicated Auth0 tenant located in the region closest to the customer. This tenant will hold all the data and perform all processes needed to provide the authentication services for the ORTEC products. The following regions are used to host Auth0 tenants :
| A, B, C |
*) A = Data Processing Agreement B = EU Standard Contractual Clauses C = Data Privacy Framework
These Sub-processors are the default hosting providers in those cases where the ORTEC Logiqcare solution/product is offered as a hosted solution. A specific solution or product may utilize additional hosting providers, which will be listed in the product specific section for that solution/product. The Sub-processor(s) identified here may process, store, or otherwise access customer data or personal data in the course of helping us to provide that solution or product.
Sub-processor | Location | Purpose | Safeguard mechanism * |
Microsoft Azure | Dublin, Ireland | General : Customers based in the EEA are hosted by Microsoft Azure. Details are included in the agreed upon Data Processing Agreement (DPA). Azure Tenant name/location :
| A, B |
Ekco | Rotterdam/Amsterdam, the Netherlands | SMTP services These services are used to provision the sending of reports from the hosted ORTEC application via email. | A |
Trend Micro (EMEA) Limited | Cork, Ireland | Cyber Security Operations Center To increase the Cyber Security of hosted ORTEC products, Trend Micro is contracted to provide SOC services for ORTEC. Trend Micro only processes this data for security related purposes. Trend Micro does not store any data related to the ORTEC applications or solutions, and will not have access to the data contained within the ORTEC applications or solutions. For more information please see the Trend Micro website : | A, B |
*) A = Data Processing Agreement B = EU Standard Contractual Clauses C = Data Privacy Framework
For some ORTEC Logiqcare solutions or products additional Sub-processor are used. The Sub-processors are listed below grouped by Solution/Product name. If a particular Solution/Product is not listed here there are no other Sub-processors involved other then the general or hosting Sub-processors listed above. The Sub-processor(s) identified here may process, store, or otherwise access customer data or personal data in the course of helping us to provide that solution or product.
Product / Solution | Sub-processor | Location | Purpose | Safeguard mechanism * |
LogiqCare Science Research | Sendgrid | Denver (Co), USA | Automated communication via email | A, B |
LogiqCare Treatment Services | Sendgrid | Denver (Co), USA | Automated communication via email | A, B |
ORTEC 4 Communications | Leaseweb BV | Amsterdam, the Netherlands | Hosting provider | A |
| Digital Ocean | Amsterdam, the Netherlands | Hosting Provider | A |
| Amazon S3 | Amsterdam, the Netherlands | Hosting Provider | A |
ORTEC Cloud Services | HERE Technologies | Eindhoven, the Netherlands | Mapping technologies provider | A |
*) A = Data Processing Agreement B = EU Standard Contractual Clauses C = Data Privacy Framework
The ORTEC Logiqcare Sub-processor page (ortec.com/sub-processor) discloses all sub-processors that are security cleared and authorized to process customer data or personal data related to ORTEC Logiqcare solutions or products. ORTEC Logiqcare publishes the names of any new sub processors or any proposed changes on and via this page a minimum of 30 days in advance of the sub-processor’s authorization to perform services that may involve secure access to customer data or of potential access to personal data related to ORTEC Logiqcare solutions or products. This advance notice enables customers to investigate the sub-processor, perform a risk assessment, and ask questions of ORTEC Logiqcare about the sub processing engagement. If a customer does not approve of a new sub-processor, the customer and ORTEC Logiqcare will enter into consultation to find a solution, as stipulated in the DPA.
This Sub-processor page was published on September 1st, 2025 and replaces all prior publications.
For questions please contact your ORTEC Logiqcare account manager or contact the the Legal & Compliance department of ORTEC Logiqcare.
Alternatively you can contact the ORTEC Logiqcare Data Protection Officer via the contact forms on the website.
Any changes to the sub-processors used by ORTEC Logiqcare in relation to ORTEC Logiqcare ‘s offerings are published via this ORTEC Logiqcare Sub-processor page.
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ORTEC Logiqcare B.V. is a pioneering firm that seamlessly merges mathematics, software technology and scientific research to innovate healthcare